Privacy Policy

Last updated : February 24, 2026

Effective date: 19 February 2026

Websites: keystonedigital.online, keystonedigital.au, keystonedigital.com.au (and any subdomains)

Legal entity: KEYSTONE BUSINESS CONSULTING PTY LTD (trading as Keystone Digital Co) (“Keystone”, “we”, “us”, “our”)

ABN: 48 673 843 000

ACN: 673 843 000

Contact: info@keystonedigital.com.au

This Privacy Policy explains how we collect, use, store and disclose personal information, and how you can access or correct your information or make a privacy complaint. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

The types of personal information we may collect include:

Identity and contact details: name, email address, phone number, organisation, job title.
Enquiry and relationship details: messages you send us, meeting notes, your preferences, and details relevant to responding to your request (e.g., demo, pilot, partnership, grant-related discussion).
Website and device data: IP address, browser type, device identifiers, pages visited, referral URLs, and approximate location (based on IP).
Marketing preferences: whether you opted in/out, and what you engaged with (e.g., email opens/clicks where enabled).

We do not aim to collect sensitive information (like health data, biometric data, etc.) via the website. Please don’t submit sensitive information through web forms unless we specifically request it and you’re comfortable doing so.

2. How we collect personal information

We collect personal information when you:

fill out a form, request contact, or email us;
book a meeting or attend a call with us;
subscribe to updates (if offered);
interact with our website (via cookies and similar technologies).

Where possible, we collect information directly from you. We may also collect limited information from third parties (e.g., your employer website, LinkedIn, referrals) where relevant to a business conversation and permitted by law.

3. Why we collect, use and disclose personal information

We may collect, use and disclose personal information to:

respond to enquiries, schedule meetings, provide demos, and communicate with you;
provide and improve our services, deliver proposals/SOWs, and manage client relationships;
operate, secure, maintain and improve our websites and systems;
send updates or marketing communications (where permitted—see section 9);
comply with legal obligations and protect our legal rights.

4. Legal basis / required or optional information

Providing personal information is generally optional, but if you don’t provide it we may not be able to respond to your enquiry, arrange a demo, or provide services.

5. Disclosure of personal information

We may disclose personal information to:

our employees/contractors where necessary for business operations;
service providers who help us run our business (e.g., website hosting, email, analytics, CRM, scheduling tools);
professional advisers (e.g., accountants, lawyers) where needed;
government agencies, regulators, or law enforcement where required or authorised by law.

We do not sell personal information.

6. Overseas disclosures

Some of our service providers (such as web hosting, email, analytics, CRM or collaboration tools) may store or process data outside Australia. Where we use overseas providers, we take reasonable steps to ensure appropriate safeguards are in place consistent with the Privacy Act and APPs.

7. Cookies and analytics

We may use cookies and similar technologies to:

keep the website working properly;
understand traffic and usage (analytics);
improve site performance and user experience.

You can control cookies through your browser settings. Blocking cookies may affect website functionality.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, encryption where appropriate, and secure hosting.

We retain personal information only as long as needed for the purposes described in this policy (and to meet legal/accounting requirements). When no longer required, we take reasonable steps to delete or de-identify it.

9. Direct marketing

We may send you updates about Keystone where:

you have opted in; or
you would reasonably expect to receive them based on your relationship with us (and the law allows it).

You can opt out at any time by using the unsubscribe link (if provided) or emailing info@keystonedigital.com.au.

10. Access and correction

You may request access to personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, contact info@keystonedigital.com.au. We will respond within a reasonable time and may need to verify your identity.

11. Complaints

If you have a concern about how we handle personal information, please contact us with details of your complaint at info@keystonedigital.com.au. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

12. Links to other websites

Our websites may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our websites with a new effective date.